Welcome to If Only I Had A Secretary

If Only I Had A Secretary, (“we” or “us”) values you as our customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose data when you access or use www.ifonlyihadasecretary.com (“Platform”) and associated services (collectively, the “Services”), and tells you how to contact us. Please read the following carefully to understand our practices regarding your information. By using our Services, you agree to the handling of your information per this Privacy Policy.

Privacy Policy Summary

What does this Privacy Statement cover?

This Privacy Statement is designed to describe:

How and what type of personal information do we collect and use?

When and with whom do we share your personal information?

What choices you can make about how we collect, use, and share your personal information?

What personal information do we collect and use, and how do we collect it?

We collect personal information when:

You give us the information

We collect it automatically

We receive it from others

When you create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our Apps. We also receive information from affiliated companies within MUrgency Inc. Group, as well as business partners and other third parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.

How is your personal information shared?

Your personal information may be shared to help you book your travel and/or vacation, assist with your travel and/or vacation stay, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law. The full Privacy Statement details how personal information is shared.

What are your rights and choices?

You can exercise your data protection rights in various ways. For example, you can opt-out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable, or contacting our customer service. Our Privacy Policy has more information about the options and data protection rights available to you.

How to contact us?

More information about our privacy practices is in our full Privacy Policy. You can also contact us as described below in the “Contact Us” section to ask questions about how we handle your personal information or make requests about your personal information.

Categories of Personal Information We Collect From You

When you use our Platform or Services, we may collect the following kinds of personal information from you as needed:

• Name, email address, telephone number, and home, business, and billing addresses;
• Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co-registrations (e.g., social media logins), subscribing to our Services, posting material, or requesting further services;
• Government-issued Identification required for booking or identity verification, such as passport, driver’s license, and government redress numbers;
• Payment information such as payment card number, expiration date, and billing address;
• Loyalty program and membership information;
• Birth date and gender;
• Geolocation;
• Record of communications with us (such as recordings of calls with customer service representatives for quality assurance and training purpose
• Searches you conduct, transactions, and other interactions with you on our online Services and Platform;
• Information you provide when you enter a competition or promotion through our Platform, provide reviews, testimonials, or feedback on our Platform;
• Information you provide us, or that we may collect from you, when you report a problem with our Platform;
• general, aggregated, demographic and non-personal information;
• details of transactions you carry out through our Platform and of the fulfillment of your orders;
• details about your computer, including but not limited to your IP address, operating system, and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies"));
• your email address from a third party if you indicate that you have consented to that third party sharing your information with us; and
• any other Information we consider necessary to enhance your experience on the Platform.

When you use our platform, we automatically collect the following types of information from your device:

IP address

Device type

Unique device identification numbers

Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)

Internet Service Provider

Operating System

Mobile carrier

How your device has interacted with our online services, including the pages, accessed, links clicked, trips viewed, and features used, along with associated dates and times

Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level)

Our Cookie Statement further explains how we use cookies and similar tracking technology.

Permissions for Location-Based Services:

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth, or other technologies. We will collect this information, if you opt-in through the app or other program (either during your initial login or later) to enable certain location-based services available within the app (for example, locating available lodging closest to you). To disable the location capabilities of the app, you can log off or change your mobile device’s settings.

Use of Personal Information

We use your personal information for various purposes described below, which depend on the site you visit or the app you use.

Your Use of Platform and Services:

• Create, maintain, and update user accounts on our platform and authenticate you as a user
• Enable and facilitate acceptance and processing of payments, coupons, and other transactions
• Provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• Provide you with location-based services, such as advertising, search results, and other personalized content;
• Carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;
• Improve our Services and to deliver a better and more personalized service to you;
• Ensure that content from our Platform is presented most effectively for you and the device you use to access our Platform;
• Administer loyalty and rewards programs;
• Collect and enable order-related reviews;
• Help you to use our services faster and easier through features like the ability to sign-in using your account within the Platform;
• Notify you about changes to our Services;
• For any other reason which we deem necessary to enhance your experience of the Platform;

Communications and Marketing:

• Respond to your questions, requests for information, and process information choices;
• contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement;
• Market our products and services, optimize such marketing to be more relevant to you, and measure and analyze the effectiveness of our marketing and promotions;
• Administer promotions like contests, sweepstakes, and similar giveaways;
• Other Business Purposes and Compliance;
• Conduct surveys, market research, and data analytics;
• Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services;
• Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement;
• Create aggregated or otherwise anonymized or de-identified data, which we may use and disclose without restriction where permissible;
• Promote security, verify the identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks;
• Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process;
• Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements;
• Operate our business using lawful business purposes and as permitted by law;
• Administer and manage our incentives programs and fulfill your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.

The purpose for Collecting and Storing Personal Information

We use your personal information to operate, provide, develop and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotional offers.
• Provide, troubleshoot, and improve Services. We use your personal information to provide functionality, fix errors, improve useability, analyze performance and improve the effectiveness of our Services.
• Recommendation and personalization. We use your personal information to recommend products, features, and services that might be of interest to you, identify your preferences and personalize your experience with our Platform.
• Communicate with you. We use your personal information to communicate with you concerning our Platform and Services via phone, e-mail, or chat.
• Fraud Prevention and Credit Risk. We use your personal information to prevent and detect fraud and abuse to ensure the protection of the security of customers, our Platform, and others. We may also use scoring methods to assess and manage credit risks.
• Comply with Legal Obligation. We may be required to collect and use your personal information to comply with laws in certain cases.

Sharing of Personal Information

We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.

• Third-party service providers. We share personal information with third parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests).
• You understand that it is important that such businesses have access to the relevant information to perform their functions. We will ensure that these businesses do not use your information for other purposes. We may also receive information from this business (e.g., updated delivery and address information), which we may use (e.g., to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These third-party service providers are contractually bound to protect the personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their direct marketing (unless you have separately consented with the third party under the terms provided by the third party).
• Business partners, Marketing, and Promotional offers. If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform.
• We may also use your information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers, and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages, and news feed cards.
• Other Third-Parties. When you access certain features like Facebook’s “Like” button or a single sign-on that allows you to login with your social media credentials to our online services, you will share information with the third-party, like a social media company, such as the fact that you have visited or interacted with us. The third-party provider may combine this information with other information they have about you. The personal information shared will be governed by the third-party provider’s privacy policy (including any personal information we may access via the third-party provider). The third-party providers should inform you about how you can modify your privacy settings on their site.
• Legal rights and obligations. We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people, users, and other rights or interests. We may also share your personal information under a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process.
• Corporate. We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments, or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this
• Business transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.

Your Rights and Choices Pertaining to Your Information

You have certain rights and choices with respect to your personal information, as described below:

If you have an account with us, you may change your communication preferences by either

(1) logging in and updating the information in your account; or

(2) contacting us here

You can control our use of certain cookies by following the guidance in our Cookie Policy.

You can update the accuracy of your information at any time by either logging into your account or contacting us.

If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the ‘unsubscribe’ link in the email. You can also log into your account to change communication settings or contacting us here. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

For questions about privacy and your rights and choices, please contact us here.

How We Store Your Information

The personal information we collect and process may be transmitted to, and stored outside the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our supplier businesses. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you. Those countries may have data protection laws that are different from the laws of the UAE. We require that these third party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law.

The servers for our platform are located across the world, when we collect your personal information, we may process it in any of those countries.

We also require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law.

Security

We want you to feel confident about using our Platform and Services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate commercially reasonable physical, technical, and organizational measures to ensure your information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We use encryption by using MD5 coding. This protects your information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect yourself against unauthorised access to your password and to your devices used to access our Services. You are responsible for protecting against unauthorised access to your password and to your computer.

While we do our best to secure your information, we cannot guarantee the security of your information transmitted to our Platform and any transmission is at your own risk.

Record Retention

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Policy, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

The criteria we use to determine our retention periods include:

• The duration of our relationship with you, including any open accounts you may have with us, or recent orders or other transactions you have made on our Platform
• Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us
• Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations

Contact Us

If you have any concerns about your information on the Platform, please contact us at admin@ifonlyihadasecretary.com with a thorough description and we will try to resolve it.

Updates to Privacy Policy

We may update this Privacy Policy in response to changing laws or technical or business developments. You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Policy.